Terms & Conditions

The customer will be deemed to accept these terms of business and conditions of sale when instructions are given by the customer to proceed.

Terms of business:
To place an order with us we require a 25% deposit, with the balance payable on collection or if delivered to you, on a pro-forma invoice prior to despatch.

Payment:
Payment can be made by UK issued credit/debit cards (Maestro, Mastercard, Visa Electron, Visa or Solo),cheque, bankers draft or bank transfer. Cheques should be made payable to
Inwood (Cymru) Ltd

Delivery times:
Any specified period for delivery shall be deemed to commence once all details of the order and payment have been finalized. We can accept no responsibility for any delays caused by circumstances which are beyond the control of the company i.e. fires, strikes etc. Time shall not be deemed to be of the essence of the contract.
Please contact us for current lead times.
All lead times are supplied as guidance only and are therefore only approximate.

Despatch of goods:
All goods will be despatched or available for collection from our workshops upon receipt of full and final cleared payment. For Bank transfer payments please allow four working days from our receipt of payment, Cheques please allow five working days from our receipt of payment and Credit or Debit card payments please allow one working day.

Receipt of goods:
Risk or damage to or loss of any goods shall pass to the Purchaser once the same have been delivered to the Purchaser’s premises. Legal title to the products shall not pass to the Purchaser until the Company has received cleared payment in full.
The purchaser should make arrangements to receive the goods on the day arranged for delivery. The goods must be signed for on receipt and will be deemed to be acceptance of the goods having arrived in good condition, if you are in any doubt as to the condition of the delivery then the delivery should be signed for as ‘Damaged’ crossing out ‘Good condition’ on the delivery note. Deliveries should not be signed for as ‘Unchecked’, ‘Uninspected’ or anything similar as it is your duty to inspect the delivery prior to signing for receipt of the goods.

Ordering:
The size and design of the gates/garage doors is at the discretion of the customer and the customer shall provide accurate dimensions and a description of the site for which the gates/garage doors are to be made.

Specifications:
All sizes and measurements on this website are nominal.
We operate a policy of continuous improvement of our products, and we reserve the right to change the specification of our products without prior notification to the Purchaser if such change relates to an upgrade in the specification. The Purchaser will bear no extra cost for any change to the specification.

Whilst every effort is made in the selection of timber used, and we are very proud of our products, unfortunately we cannot accept any responsibility for small defects in timber which occur after the products have left the workshop due to the natural movement of timber.

Gates and garage doors are supplied ready for final decoration. Customers should apply at least 3 coats of a finish of their choice prior to installation or immediately after. Failure to do so may result in damage to the timber, which we will not be held responsible for.

Gate posts – Some air cracks, shakes and splits may appear in timber gateposts after installation ( and treatment by the customer). This is normal due to the natural movement of timber.

We will not accept responsibility for the twisting of gates or doors where automation is fitted.

We cannot accept responsibility for any damage caused to the gates/garage doors through improper use or fitting.

Returns:
Any fault or complaint must be notified to us in writing within three working days of receiving the goods. Any faults or complaints will then only be assessed when the goods are returned suitably packaged to our workshops for inspection. If the fault or complaint is accepted then the goods will be replaced and any carriage costs reimbursed.

All goods remain the property of Inwood (Cymru) Ltd until paid for in full.

All costings supplied by us are valid for 30 days & are exclusive of VAT unless stated otherwise.
We reserve the right to amend the VAT element should there be any change in the rate.

E&OE

These terms and conditions do not affect your statutory rights.

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