We just wanted to give a brief update about our current working practices, as the majority of phone calls and emails at present (and since March) usually start with ‘Are you still working?’. The short answer is: yes we are.
As you may know, we’re in Wales, and as you may also know, from 6pm on Friday 23rd October, Wales is heading into a two week ‘fire break’ ‘lockdown’ in an attempt to curb the rise in Covid-19 cases.
Despite this, we’re still able to work as we cannot manufacture our gates in our living rooms, so will still be working. Our made-to-measure products are still being manufactured, and we’re still despatching all online shop orders too. Our phone lines and emails are being answered in the usual friendly fashion.
We’re following all Covid Secure guidelines; we’re all doing the ‘ hands, face, space’, and to be honest, if you’ve ever seen any of us, then masking-up is probably for the best; it’s like Halloween here 12 months of the year – we’re not a pretty bunch! 🙂 Only kidding!
Where possible, our people will be working from home, so there could be a slightly longer response time than usual to emails and phone calls, but don’t worry, we will get to you! Please bear with us as we go through these ever-changing and very unusual times together.
Ted, our workshop Westie, being unable to mask-up and sanitise (he has no opposable thumbs!), will be home giving his orders and instructions remotely; he has a very loud bark, so we will still hear him!
During this period, we would ask our local customers to refrain from calling into our workshops as we are unable to allow you in due to Covid regulations; we’re usually happy to offer advice and show samples of our gates, garage doors and ironmongery in person, but for the time being, it’s online only or via the wonders of the telephone please. Hopefully, this won’t be for much longer…
We have suspended ‘Click & Collect’ shop orders from our website and we are also unable to sell any ironmongery to customers who call past.
For more info on the Welsh Assembly Covid guidelines please visit WAG Coronavirus firebreak frequently asked questions
Stay safe, protect the NHS, look after each other and see you on the other side (fingers crossed)!