Shipping & Delivery
Non-gates & doors products - UK Mainland
Due to the heavy nature of the vast majority of ironmongery products, delivery in the main is via a tracked courier service who are better equipped to deal with heavier items.
Where possible, we do offer a more economical Royal Mail Second Class delivery option.
We do try and despatch all orders received before 11am (Monday to Friday only) the same day, however, due to the volume of orders we receive this is not always possible.
Certain items such as our range of Stainless Steel ironmongery and keyed alike long throw locks are in most cases a special order and despatch is usually 24 hours after an order is placed.
Royal Mail delivery
Selected items are listed for Royal Mail Second Class delivery, these tend to be the smaller, lighter items that Royal Mail are comfortable dealing with.
Second class delivery is £2.85 on all orders below £30 inc VAT.
Delivery on any qualifying items for Royal Mail delivery over £30 are free.
At times, we do reserve the right to upgrade any Royal Mail delivery orders to a next day courier delivery at no extra cost to yourself, so it is always worth entering any delivery instructions such as where the item can be left.
Delivery would be 2-3 days from despatch for these items.
We use a tracked Courier service to deliver all items where possible. This helps us keep postage costs low whilst ensuring a good quality service that delivers on time.
As any order is despatched and on its way, an email is sent to the customer with tracking details which allows you to see exactly where the items are on the day of delivery along with an approx delivery slot.
"Next Working Day" delivery refers to the working day following the day of despatch.
Please note that we are unable to despatch products on Bank Holidays or Weekends.
You can see shipping charges for UK areas shown in the diagram below.
Gates & Doors
We also used a tracked Courier service for our 'Gates and Doors to go' products.
Delivery for these products to UK mainland areas is free.
Delivery to other areas of the UK come with different delivery times and shipping costs, as below:
Grampian/Highlands (3 day delivery from despatch) – £24.00
Scotland Offshore Islands (3 day delivery from despatch) – £37.20
Scilly Isles (3 Day delivery from despatch) – £37.20
Isle of Man (3 day delivery from despatch) – £46.80
Jersey / Guernsey / Channel Islands (3 day delivery from despatch) – £37.20
Isle of Wight (Next day delivery from despatch) – £15.60
Northern Ireland (Next day delivery from despatch) – £36.00
Payment via Card or PayPal
We use Paypal to process all Debit/Credit Card Payments.
You DO NOT need a Paypal account to pay by card, you can just use your normal card details if you wish.
Simply follow the steps below to pay via a debit or credit card:
- During checkout, select PayPal and press 'Continue'
- On the Paypal screen, look for the ‘Checkout As Guest‘ button
- Enter your card payment details
The arrow above shows the button for using PayPal without the need for a PayPal account.
If you'd prefer to order over the phone, please call us on 01745 362444.
Payment via Cheque
For orders paid via Cheque, items are despatched when cheque has been received and cleared.
- Returns Accepted
- After receiving the item, the buyer should cancel the purchase within 14 days
- Return postage will be paid by the buyer
All of our products are covered by a comprehensive 14 Day Returns Policy. If an item is faulty or defective, you can return it for an exchange or full refund within 14 Days and we will pay for the return postage.
Buyers are responsible for return postage if an item is unwanted or you changed your mind.
A refund or exchange will be available if items are returned unused, intact, un-opened and in the original packaging within 14 Days for exchange or a refund.
Please contact us to arrange a return.
To speak with us, please call 01745 362444.
To send us an email our address is firstname.lastname@example.org
If you are contacting us about an order, please have all of your order details ready so we can help you as quickly as possible.
Our address is:
Gate Expectations by Inwood (Cymru) Ltd
Unit A1 Cefndy Industrial Park