Shipping & Delivery
Shop orders (Non-gates & doors products) –
Orders are despatched Monday to Friday only (excluding Bank Holidays).
We use a mixture of Royal Mail and the couriers Parcelforce & DPD for our deliveries.
Royal Mail deliveries are typically smaller items such as ringlatches and hinges upto a total of 2KG in weight and max parcel length of 450mm
All orders received prior to 12pm on the day are despatched the same day using a tracked delivery service.
If you are happy for the items to be left somewhere safe (i.e. either with a neighbour or somewhere secure on your property) then please do let us know in the ‘Customer notes’ section of our checkout page.
Once despatched your will receive an email/text (if we have a mobile telephone number for you) from DPD confirming that they have your parcel.
On the day of delivery you’ll again receive an email/text from DPD with an approx 2 hour time slot. If you are not able to be present to receive your parcel you can then rearrange delivery for an alternate day .
For Royal Mail/Parcelforce deliveries, once the order is despatched you will receive an email containg tracking details.
Please note that we are unable to despatch products on Bank Holidays or Weekends.
Delivery costs –
England, Wales & parts of Scotland (with exclusions, see below) – Next working day delivery
£4:99 on orders below £60.00.
Orders £60.00 and over then shipping is free
Highlands of Scotland – Two day delivery from despatch (working days)
Covers the following postcode areas –
AB36-38, AB41-AB56, FK17-FK21, IV1-IV39, IV52-IV54, IV63, KW1-KW14, PA21-PA80, PH19-PH50
Royal Mail delivery £4:99 (Delivery aim, next working day)
Carrier delivery (Delivery aim 2 working days)
£13:75 on all orders under £100
Orders £100 & over then delivery is free.
Scottish Islands, – 2 day delivery (working days, from despatch)
£15:35 on all orders under £100:00 (Inc VAT)
Orders £100:00 & over then delivery is free
Isle of Man
Royal Mail delivery £4:99 (Delivery aim, next working day)
Carrier delivery £15:35 on all orders under £100:00
Orders over £100 then delivery is free
Scilly Isles (TR21-25)
Royal Mail delivery £4:99 (Delivery aim, next working day)
2 Day carrier delivery £16:76 on all orders under £100 (inc VAT)
Orders over £100, then delivery is free.
Isle of Wight (Delivery aim next working day)
Royal Mail delivery £4:99 (Delivery aim, next working day)
Next day Carrier delivery £15:35 on all orders under £100:00 (inc VAT)
Orders over £100:00, then delivery is free.
Channel Islands
Royal Mail delivery £4:16 (EX VAT) (Delivery aim next working day)
Carrier delivery (Delivery aim two working days) £14:99 (EX VAT) for orders upto £83:33 (EX VAT).
For orders over £83:33 then delivery is free.
Please note that due to Brexit we are not currently shipping to Northern Ireland or Europe.
Gates & Doors –
We also used a tracked Courier service for our ‘Gates and Doors to go’ products.
Delivery for these products is via DX and due to the larger nature of these we will contact you to arrange deliver