Due to the heavy nature of the vast majority of ironmongery products, delivery in the main is via a tracked courier service who are better equipped to deal with heavier items.
We do try and despatch all orders received before 11am (Monday to Friday only) the same day, however, due to the volume of orders we receive this is not always possible so please allow two working days from placing an order to it being despatched. If you are in a hurry for your order then please let us know and we will do our best to get it out the same day.
Certain items such as our range of Stainless Steel ironmongery and keyed alike long throw locks are in most cases a special order and despatch is usually 24 hours after an order is placed.
We are still despatching online shop orders during the current lockdown, however please allow additional time (approx 24 hours) for orders to be despatched.
Due to extraordinary demand on the carriage networks, whilst next working day delivery (from despatch) is still happening in 99% of our orders there are still the odd one or two that are taking an extra day or so to arrive.
Our gate and garage door manufacturing side, remains unaffected by Covid 19 with exception of various distancing measures in place and some staff working from home.
We use a tracked DPD Courier service to deliver all items, this helps us keep postage costs low whilst ensuring a good quality service that delivers on time.
As any order is despatched and on its way, an email is sent to the customer with tracking details which allows you to see exactly where the items are on the day of delivery.
DPD will also send you a text or email with an approx one hour delivery slot on the day of delivery.
“Next Working Day” delivery refers to the working day following the day of despatch. Whilst we do aim to despatch all orders received prior to 11am the same day, please note that this is not always possible and at busier times it may be the following day before despatch.
Please note that we are unable to despatch products on Bank Holidays or Weekends.
Delivery costs –
England, Wales & parts of Scotland (with exclusions, see below) -Next working day delivery
£5:50 on orders below £55.00.
Orders £55.00 and over then shipping is free
Highlands of Scotland & Northern Ireland – Two day delivery from despatch (working days)
Covers the following postcode areas –
AB31-38, AB41-AB56, BT, FK17-FK21, IV1-IV5, IV7-IV63, KW10-KW14, PA21-PA78, PH15-PH46, PH48-PH50
£13:75 on all orders under £100
Orders £100 & over then delivery is free.
Scottish Islands, Isle of Man, Scilly Isles – 2-3 day delivery (working days, from despatch)
IM, JE, GY, TR21-25, ZE, KW15-KW17, KA27-KA28, HS
£17.46 on all orders under £120 (Inc VAT)
Orders £120 & over then delivery is free
We also used a tracked Courier service for our ‘Gates and Doors to go’ products.
Delivery for these products is via DX