Shop orders (Non-gates & doors products) –
Orders are despatched Monday to Friday only (excluding Bank Holidays).
All orders received prior to 12pm on the day are despatched the same day using DPD for a fully tracked delivery.
If you are happy for the items to be left somewhere safe (i.e. either with a neighbour or somewhere secure on your property) then please do let us know in the ‘Customer notes’ section of our checkout page.
Once despatched your will receive an email and text (if we have a mobile telephone number for you) from DPD confirming that they have your parcel.
On the day of delivery you’ll again receive an email/text from DPD with an approx 1 hour time slot from DPD. If you are not able to be present to receive your parcel you can then rearrange delivery for an alternate day or get the parcel delivered to the nearest DPD pickup shop for you to collect at your convenience.
Please note that we are unable to despatch products on Bank Holidays or Weekends.
Delivery costs –
England, Wales & parts of Scotland (with exclusions, see below) – Next working day delivery
£6.50 on orders below £60.00.
Orders £60.00 and over then shipping is free
Highlands of Scotland – Two day delivery from despatch (working days)
Covers the following postcode areas –
AB31-38, AB41-AB56, FK17-FK21, IV1-IV5, IV7-IV63, KW10-KW14, PA21-PA78, PH15-PH46, PH48-PH50
£13:75 on all orders under £100
Orders £100 & over then delivery is free.
Scottish Islands, Isle of Man, Scilly Isles – 2-3 day delivery (working days, from despatch)
IM, JE, GY, TR21-25, ZE, KW15-KW17, KA27-KA28, HS
£17.46 on all orders under £120 (Inc VAT)
Orders £120 & over then delivery is free
Please note that due to Brexit we are not currently shipping to Northern Ireland or Europe.
Gates & Doors –
We also used a tracked Courier service for our ‘Gates and Doors to go’ products.
Delivery for these products is via DX and due to the larger nature of these we will contact you to arrange delivery.