Shipping & Delivery
Ironmongery Products
Orders are dispatched Monday to Friday only, excluding Bank Holidays.
We use a combination of Royal Mail, DPD and Parcelforce for our deliveries, depending on the size, weight and length of your order.
Orders received before 12pm will be dispatched the same working day using a tracked delivery service.
Which carrier will my order use?
Royal Mail
Typically used for smaller and medium-sized items, such as ring latches and hinges.
- Parcels up to 10kg in weight
- Items up to approximately 600mm long
- Sent using Royal Mail Tracked 24
DPD
Used for larger parcels and items up to approximately 1000mm long.
Parcelforce
Used mainly for our longer-length items that cannot be sent with Royal Mail or DPD. These are normally sent using Parcelforce Express 48.
Tracking Your Delivery
Once your order has been dispatched, you will receive tracking information by email.
For DPD deliveries, you may also receive tracking updates by text message where you have provided us with a mobile telephone number.
On the day of delivery, DPD will normally provide an approximate two-hour delivery window. If you are unable to receive your parcel, you can use their tracking service to rearrange delivery for another day or select an alternative delivery option.
For Royal Mail and Parcelforce deliveries, you will receive an email containing your tracking details once your order has been dispatched.
Safe Place Deliveries
If you are happy for your parcel to be left somewhere safe, such as with a neighbour or in a secure location on your property, please let us know in the Customer Notes section during checkout.
Please note that we are unable to dispatch orders at weekends or on Bank Holidays.
Delivery Costs
England, Wales & Parts of Scotland
Delivery aim: Next working day
Delivery is £4.99 for orders under £60.00.
FREE delivery on orders of £60.00 or more.
Exclusions apply to certain parts of Scotland and the UK islands. Please see the relevant sections below.
Scottish Highlands
The Scottish Highlands delivery zone covers the following postcode areas:
AB36-AB38, AB41-AB56, FK17-FK21, IV1-IV39, IV52-IV54, IV63, KW1-KW14, PA21-PA80, PH19-PH50
Royal Mail Tracked 24: £4.99
Delivery aim: Next working day
DPD/Parcelforce: £17.95
Delivery aim: Approximately 2 working days
FREE delivery on orders over £100.00.
Scottish Islands
The Scottish Islands delivery zone covers the following postcode areas:
IV40-IV56, PA34, PA41-PA49, PA60-PA78, PH41-PH44
Royal Mail Tracked 24: £4.99
DPD/Parcelforce: £17.95
Delivery aim: Approximately 3-4 working days
FREE delivery on orders of £100.00 or more.
Isle of Man
Royal Mail Tracked 24: £4.99
Delivery aim: Next working day
DPD/Parcelforce long-length delivery: £17.95
Delivery aim: Approximately 2 working days
FREE delivery on orders over £100.00.
Isles of Scilly
Postcodes: TR21-TR25
Royal Mail: £4.99
Delivery aim: Next working day
DPD / Parcelforce: £17.95
Delivery aim: Approximately 2 working days
FREE delivery on orders over £100.00.
Isle of Wight
Royal Mail: £4.99
Delivery aim: Next working day
DPD / Parcelforce : £17.95 inc. VAT
Delivery aim: Approximately 2-3 working days
FREE delivery on orders over £100.00.
Channel Islands
Prices for the Channel Islands are shown excluding VAT.
Royal Mail: £4.16 ex. VAT
Delivery aim: Next working day
Carrier delivery: £18.63 ex. VAT
Delivery aim: Approximately 2 working days
Parcelforce long-length delivery: £42.80 ex. VAT
Delivery aim: Approximately 2-3 working days
FREE delivery on orders over £150:00 ex. VAT.
Northern Ireland & Europe
Please note that, due to the additional requirements introduced following Brexit, we are not currently shipping to Northern Ireland or Europe.
Gates & Doors
Our Gates and Doors to Go products are also sent using a tracked courier service.
Due to the size and nature of these products, delivery is normally made using DX.
Once your order is ready for dispatch, we will contact you to arrange delivery.